Courier accused of abandoning villages in Christmas run-up

More than 40 villagers from St Abbs and neighbouring Coldingham have contacted BBC Scotland news about non-deliveries by Evri in the two weeks leading up to Christmas.

Those who managed to raise their issues with the company’s customer support service were told their items are either “lost in the network” or are listed as “being delivered”.

Janet Eddington from Coldingham had waited at her home after she was alerted that her parcel would be delivered on the evening of 23 December.

She said: “I waited between 19:30 and 20:30 on the parcel arriving as was indicated on the tracker, but nothing ever arrived.

“Then on 30 December I got an alert saying my parcel had been delivered on the 23rd at 20:00, which it clearly hadn’t.

“My son has also lost two parcels that were likely gifts for us at Christmas.”

Former teacher Kath Easson lost family gifts and a parcel containing items for the village church’s nativity play.

“The resources for the nativity play never arrived,” she said.

“Another parcel from my son contained a lot of presents for my grandchildren, their parents and myself and my husband.

“My son is really upset as he puts in a lot of effort to find unique gifts and wrap them beautifully.”