Communication platform Legado extends reach across UK financial services sector – Scottish Business News

Communications platform Legado, an Edinburgh-headquartered scale-up company that has developed technology to streamline processes and enable more efficient customer communications, has extended its reach across the UK financial services sector with FTSE 250 wealth manager Quilter among business wins this year.    

FTSE 250-listed Quilter is one of the UK’s largest investment services providers with almost £120 billion of assets under management.

Legado has also continued to roll out its product across FNZ’s global wealth management platform and has a number of contract awards with financial institutions and large corporates in the pipeline during the second half of the year. 

Recent research commissioned by Legado and FNZ found that 88% of advisers said they faced challenges with outdated communication practices, resulting in missed client opportunities. 

Legado doubled its headcount to over 30 in 2023 to match its growth trajectory. 

Josif Grace, CEO and founder of Legado, said: “We have spent the last couple of years pivoting our company, with a rapid adoption rate through financial services.  

“I would now describe us as the leading customer interaction and communication platform here in the UK.  

“Essentially, we help organisations introduce a more secure and personalised way to interact with their clients, reducing operating costs and complexity, and of course we know that more paperless processes are so much better for the planet and are in line with increasing ESG requirements.  

“We have some big corporate names joining the fold later this year, so we’re excited about the growth path we’re on at the moment.”  

Legado’s two main products are the ‘Interactive Hub’, which provides cutting-edge tools to facilitate seamless digital customer interactions, and the ‘Digital Vault’, a highly secure and personalised channel that enables businesses to interface more productively with their customers.  

Both products are available via API or as standalone applications.  

Legado says its technology offering is a “perfect fit” for large, complex financial institutions looking to enhance their digital communication strategies, or smaller businesses, such as professional services firms, looking to digitally transform their client experience.  

Legado is backed by investment from FNZ and Souter Investments, who CEO Grace says have been instrumental in the company’s growth and development: “FNZ continues to support Legado in enhancing our product offerings and expanding our reach within the financial services sector.  

“Souter Investments has also provided strategic support and investment to help scale our operations and innovate our product suite.”  

Adrian Durham, Group CEO at FNZ, said: “We are thrilled to support Legado’s growth and innovation in transforming customer communications and client experiences.

“Legado’s modern platform aligns perfectly with our vision of leveraging technology to deliver enhanced, secure, and efficient solutions for the financial services industry.” 

CEO Grace founded Legado in 2018, after having returned from Silicon Valley where he was Chief of Staff at RocketSpace, the technology campus in San Francisco that helped to incubate tech giants like Airbnb, Uber, and Snapchat.