Glasgow business solutions firm lands five-year contract with building society group – Scottish Business News

THE UK’s longest-running contact centre solutions provider has announced a new long-term partnership with one of the nation’s largest building societies.

CSaaS (Contact-Centre-as-a-Service) specialist SVL Business Solutions has begun working alongside NBS Group – which encompasses Newcastle Strategic Solutions and Newcastle Building Society – to support their ongoing digital transformation.

Last month, SVL Business Solutions was awarded a multimillion pound five-year contract to provide NBS Group with its NICE CXone and TCaaS (Teams Calls as a Service) solutions, bringing together disparate technologies into one place to streamline operations.

The Glasgow-based contact centre expert will support Newcastle Building Society across both the financial services side of the business and Newcastle Strategic Solutions.

The five-year contract also builds on the company’s ongoing work with NBS Group, providing Workforce Management solutions across the business since 2023.

Founded in 1967, SVL Business Solutions has been providing a wide range of contact centre solutions to clients across multiple sectors for over five decades, and has evolved to offer both traditional and cloud-based products and services.

Anne Holmes, Account Director at SVL Business Solutions, commented: “It is fantastic to be able to partner with a fellow legacy business like Newcastle Building Society and support their digital transformation.

“We’re delighted to be helping NBS Group to streamline their operations, supporting their telephony needs as well as quality management, analytics and reporting, video recording software, and technology for their branch network.
“As a legacy business that has grown and developed to meet the changing needs of our customers in a technology driven world, we have transformed completely over the last few years and offer solutions that support our customers’ growth – both now and in the future.”

Stuart Miller, Managing Director of Newcastle Strategic Solutions, added: “We’re very excited about this new partnership with SVL Business Solutions. The needs of our customers are evolving faster than ever, so working with SVL on digital transformation across both businesses will support our aim to harness the combined power of digital and physical channels across the board.”